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Inquiry, CRM & customers

SMS, reviews & product Q&A

Engage buyers with SMS notifications, product reviews, and moderated Q&A on product pages.

Keep prospects informed and turn product pages into living knowledge for the next buyer.

The challenge

After an inquiry, buyers wait in silence; product pages stay static while the same questions repeat.

How SourceGrid helps

Eligible plans enable SMS notifications plus product reviews and Q&A so shops can notify, collect feedback, and publish answers near the product.

What you gain

  • SMS notifications for key moments
  • Product reviews on the storefront
  • Product Q&A and FAQ workflows
  • Stronger trust signals beside technical specs

How it works

  1. 01

    Enable SMS settings where the deployment supports messaging

  2. 02

    Moderate reviews from real buyers

  3. 03

    Answer product questions in the admin

  4. 04

    Publish FAQs that reduce repeat support load

SourceGrid Pro

Related Pro plan entitlements

  • SMS notifications
  • Product reviews
  • Product Q&A

Related capabilities

Inquiry, CRM & customers B2B inquiry, customers & internal CRM

Capture structured RFQs, manage companies and contacts, and follow customer history inside SourceGrid.

Learn more ↗ Content, SEO & analytics Content pages, brands & SEO

Publish content pages, blogs, technical articles, brand stories, and SEO settings that support catalog demand.

Learn more ↗ Content, SEO & analytics Search & demand analytics

See what buyers search for and which phrases reveal missing SKUs, synonyms, or content gaps.

Learn more ↗

Ready to run this on your shop?

Compare plans or talk to us about catalog size, languages, and integrations.

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